Booking Terms & Conditions

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Booking Terms & Conditions

Cricket Experiences New Zealand is a division of Service Travel Ltd, Suite 2, Level 2, 105 Great South Road, Greenlane, Auckland 1051, New Zealand

Your financial security and protection

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All funds paid to Cricket Experiences New Zealand are held within a Client Trust Account of Service Travel Ltd which is a fully bonded member of the Travel Agents Association of New Zealand. This ensures you are covered by the TAANZ Consumer Bond and protected in the event of the financial collapse of the booking agent and / or its suppliers

The financial protection referred to above will not apply if you have booked your arrangements with a non bonded agent. For more information on TAANZ and how you as the consumer are protected, refer to http://www.taanz.org.nz/bonding-scheme

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Your flight arrangements are managed by Service Travel Ltd which is a fully accredited agent of the International Air Transport Association and allows it to work with IATA associated airline members and the air transport industry to promote safe, reliable, secure and economical air travel for the benefit of the world’s consumers

Travel insurance

As a condition of accepting your booking, adequate travel insurance is compulsory and must be attained prior to departure. Cricket Experiences New Zealand can provide rebated group policies in conjunction with QBE Travel Insurance. If you elect an alternative travel insurance provider then a copy of your policy will be required prior to departure

Tour package inclusions

The package quotation you have been provided by us details what is included in your tour with any additional costs not allowed for within our quotation being your responsibility. Please refer to Cricket Experiences New Zealand for further clarification on this

Package pricing

Please note that any costs provided are subject to change due to currency fluctuations and increases from airlines / operators. Cricket Experiences New Zealand reserves the right to pass on any increases up to the day of travel or until full payment has been received

Tour booking and payment

Upon receipt of our completed and signed booking form, we will contact you regarding the deposit values due in conjunction with a payment schedule

Force Majeure

‘Force Majeure’ means (without restriction) any event which Cricket Experiences New Zealand could not, even with all due care, foresee or avoid. Force Majeure covers events such as, but not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and all similar events beyond its control. In the case of Force Majeure Cricket Experiences New Zealand will not accept liability, and reserves the right to change and cancel bookings

Amendment or cancellation

Amendment and cancellation fees vary according to the suppliers contracted by Cricket Experiences New Zealand to assist with your tour package. Cricket Experiences New Zealand reserves the right to charge an administration fee over and above any suppliers charges. You will be provided with these specific details as they relate to each supplier

Behaviour and indemnity 

Cricket Experiences New Zealand reserves the right to terminate the travel arrangements of any group whose behavior is likely in its opinion, or that of the supplier engaged to perform a service on its behalf, to cause discomfort, distress, damage, or disturbance to other customers, employees or other parties. Cricket Experiences New Zealand will accordingly be under no obligation or liability to provide any form of compensation in such circumstances

Passports/visas

For all passport, visa and immigration requirements, it is your responsibility to communicate and confirm these with the relevant Embassies and/or Consulates. Cricket Experiences New Zealand does not accept any responsibility if you are unable to travel due to your non compliance with any passport, visa or immigration requirements

Privacy policy

Cricket Experiences New Zealand has taken all reasonable steps to ensure that the appropriate security measures are adopted to protect any information provided by yourself and/or any other group tour participant